Concession Catering Operations

UOB LIVE

is Southeast Asia’s new world-class entertainment venue, situated in the new and vibrant Em District of Bangkok, uniquely positioned in a top of the world class EMSPHERE shopping mall, a state-of-the-art entertainment venue that anchors a world-class shopping outlet, a diverse array of dining options, and comprehensive entertainment spaces catering to different interests and preferences.
At the heart of this landmark alliance is the shared commitment to innovation and excellence, uniting the expertise of two industry giants: The Mall Group, renowned for developing Thailand’s premier retail and entertainment complexes and AEG, a global leader in sports and live entertainment. The venue management team’s mission is to make the new world-class venue into a premier entertainment destination, bringing the best Thai and international performances and sporting events to the Bangkok.

POSITION OVERVIEW

The Concession Coordinator will be responsible for overseeing the day-to-day operations of concessions, food stands, stores, pop up stores, etc. The role is responsible for ensuring the concession stands are sufficiently stocked with food and beverages and there are enough service staff to handle customer demand. The role is also tasked with developing event specific menus, managing inventory, supplier liaison, liaison with any third-party catering contractor, concession staff uniforms and all other aspects of the UOB Live concessions operation.

JOB RESPONSIBILITIES

Devise strategies and product mix planning for concession items.
Ensure that all food safety and sanitation standards are met.
Source for new F&B products and suppliers.
Manage and execute logistics for entire process from placing order, delivery, stock storage and control to avoid wastage.
Review and revise concession menu periodically and be able to introduce festive or other promotions.
Monitor attendance levels to ensure that concession stands are not overcrowded or underutilised.
Manage casual staff schedules, hiring new employees, and conducting training for new employees.
Manage all aspects of the concession stand operations including ordering supplies, hiring staff, and setting prices.
Communicate with customers to ensure they have a positive experience.
Maintain, review, and analyse relevant reports such as financial reports, sales, and inventory reports to identify trends and opportunities for improvement.
Implement and develop with F&B Management team different concession product overlays that cover all types of events and segments.
Ensure stock control and minimise waste per event.
Organise special and themed events with suppliers’ participation.
In conjunction with the Commercial Manager develop plans to maximise spend per cap and dwell times through the period when the venue is open for business.
Assist in ad-hoc assignments as required

QUALIFICATIONS

At least 5 years’ experience in the retail F&B industry, preferably at Supervisor level or above.
Detail-minded, sensitive to figures, good analytical skill with strong market sense and awareness.
Customer-oriented with strong communication, interpersonal and leadership skills.
Strong planning and organising skills.
Excellent verbal and written communication skills, as well as skills in interpersonal relations.
Good command of written and spoken English.
Available to work during evenings, weekends, and National holidays.